Privacy Policy
Last Updated: December 11, 2025
At NovoAds.ai ("NovoAds," "we," "us," or "our"), your privacy matters. We are committed to handling your personal data responsibly and transparently. This Privacy Policy explains the types of information we collect, how we use and share it, and the choices you have. It applies when you use our websites, software, and services (collectively, the "Services").
1. What We Collect
1.1 Information You Provide to Us
We collect personal information directly from you when you interact with our Services, such as when you:
- Create an account – We collect your name, email address, password, and any information needed to set up and manage your account.
- Subscribe to our platform – We collect billing details and payment information through our payment processor, Stripe.
- Use our platform – We receive content you input, upload, or generate using NovoAds.ai tools, including scripts, prompts, images, and video content.
- Contact support or engage with us – We collect messages, support tickets, and any information you choose to share.
- Participate in events or surveys – If you respond to surveys or join a webinar or event, we may collect related details.
1.2 Information We Collect Automatically
When you use NovoAds.ai, we gather data about your device and interaction with our platform, including:
- Device & browser info – Type, version, operating system, and device identifiers.
- Usage & log data – IP address, access times, pages viewed, features used, and actions taken.
- Cookies & tracking tools – We use cookies and similar technologies to remember your preferences and analyze performance. You can manage cookie settings in your browser.
- Analytics tools – We use services like Google Analytics to better understand user behavior and improve our platform.
1.3 Information from Third Parties
If you choose to sign in using a third-party authentication service (e.g., Google), certain data such as your name and email may be collected from that service. By choosing this method, you agree that the service may share this information with us. We do not collect your third-party account password.
2. How We Use Your Information
We use your information to:
- Operate and maintain our Services
- Personalize your experience and support your use of the platform
- Process payments and manage your subscription and credit balance
- Communicate with you about your account, support requests, or new features
- Conduct research and improve performance and functionality
- Prevent misuse, fraud, or security threats
- Comply with legal requirements and protect our rights
Aggregated & De-Identified Data
We may aggregate or anonymize data so that it no longer identifies individuals, and use it for internal analysis, benchmarking, research, or platform improvements.
3. How We Share Information
We don't sell your data. But we may share it in the following situations:
- Trusted Service Providers – Vendors who help us operate, including:
- Payment processing: Stripe for subscription and credit management
- AI services: OpenAI for script generation and video creation, ElevenLabs for voice synthesis, FAL.ai for avatar video generation, Google Gemini for video generation, and Replicate for video processing
- Cloud storage: Cloudflare R2 for media storage
- Analytics: Google Analytics for usage analysis
- Business Transfers – If NovoAds.ai is involved in a merger, acquisition, or asset sale, your data may be shared with the acquiring entity.
- Legal Obligations – We may share information if required by law, to enforce our policies, or to protect rights and safety.
- Affiliates – Companies under common ownership may access your data where necessary to support operations.
- Organizations – If you use a company email or belong to a business account, some account details may be visible to your team administrator.
4. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Correct or update inaccurate data
- Request deletion of your data
- Restrict or object to how your data is used
- Withdraw consent where applicable
- Transfer your data to another provider
- File a complaint with your local data authority
To exercise your rights, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.
5. U.S. State-Specific Rights
If you live in a U.S. state with specific data privacy laws (like California, Virginia, or Colorado), you may have these rights:
- Know what personal information we've collected and how it's used
- Request that we delete or correct your data
- Confirm that we do not "sell" or "share" your personal information for targeted advertising
We do not use sensitive personal information to infer user characteristics. You can submit any privacy-related requests to [email protected].
Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level of quality, or suggest you may receive different treatment for exercising your rights.
6. Children's Privacy
Our Services are not intended for users under 13. We do not knowingly collect personal data from children. If we discover a child has provided us with information, we will delete it promptly. If you are between 13 and 18, please get permission from a parent or guardian before using NovoAds.ai.
7. Third-Party Links
Our Services may link to third-party sites or platforms. We're not responsible for their content or privacy practices. Please review their policies before submitting any personal information.
8. Security and Retention
We use industry-standard measures to safeguard your data, including encryption, access controls, and secure data storage. Despite this, no system is completely secure. Please take care when transmitting personal information online.
We retain your data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.
9. International Data Transfers
By using our Services, you agree that your information may be transferred to and processed in the United States and other countries where our service providers operate. We implement safeguards, such as standard contractual clauses, where legally required.
10. Legal Basis for Processing (for EEA/UK Users)
Under the UK and EU General Data Protection Regulation (GDPR), our lawful bases for collecting and processing your personal information include:
- Performance of a Contract – Necessary to provide and manage your account, subscription, and the Services you request.
- Legitimate Interests – To operate, improve, and secure our Services, and to communicate with you about your account.
- Legal Obligations – Where required by applicable law or regulation.
- Consent – For optional activities like marketing communications. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting us.
11. Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted here, along with the updated "Last Updated" date.
12. Contact Us
Have a question or concern? Reach out to us anytime at: