Withdrawal and refunds

14 days to withdraw in the EU and the UK

If you live in the European Union or the United Kingdom, you may withdraw from a purchase within 14 days of the day you made it, without giving a reason. A purchase is a new subscription, a change to a different plan or billing interval that you make, or a one-off purchase. An automatic renewal of the same plan is not a new purchase, and neither is a switch from a yearly to a monthly plan under section 8.6.

If you asked for your plan to start right away (an express request at checkout, where you made one), you pay only for the part already used: the days from your purchase to your withdrawal, pro rata of the total price. For a one-off credit pack, the part already used is the share of its credits already used. Without that request, you pay nothing.

This right applies to every purchase, not once per customer.

Brazil and Argentina

In Brazil you may withdraw within 7 days of a purchase, and in Argentina within 10 calendar days of a purchase. We refund the whole charge, even if you used credits.

Monthly plans

Within 7 days of your first monthly charge, you may ask for a refund on the conditions in section 8.3 of our Terms of Service.

Yearly plans: 14 days to change your mind

Within 14 days of your first yearly charge, write to [email protected] or use the withdrawal page:

• If you have not used any credits, we refund the whole charge.
• If you would rather pay monthly, we move you to the monthly plan and refund the difference: the yearly charge minus one month at the monthly price (Plus: US$468 minus US$49, so US$419 back). This month's credits stay in your account.
• If you want to stop altogether, we cancel your plan and refund the charge minus the days you already had (for example, writing on day 10 of a US$468 year gets US$455.18 back).

The switch to monthly is offered once per customer. Your legal right to withdraw applies to every purchase. In Brazil (7 days) and Argentina (10 calendar days) we refund the whole charge even if you used credits.

After 14 days the yearly charge is not refundable. If you cancel, your plan does not renew, and you keep your access and your monthly credits until the end of the year you paid for. In Spain, if you cancel a yearly plan mid-year, you may ask us to end it then, and we refund the whole months that have not started.

In Germany, after the first year a yearly plan continues for an indefinite period; you may cancel it at any time with at most one month's notice, and we refund the unused part of the yearly charge pro rata.

Renewals: we email you 30 days and 5 days before each yearly renewal. If you write within 14 days of a renewal charge and have not used any credits since it, we refund it in full.

Where the law of your country gives you more, you get that.

How to withdraw

Email [email protected] with any clear statement that you want to withdraw, for example "I withdraw from my Novoads plan". You do not have to give a reason or use the form below. To meet the deadline, it is enough to send your statement before the period ends.

We refund you without undue delay, and at the latest 14 days after we receive your withdrawal, to the same payment method you used. Your bank may take 5 to 10 business days to show it.

Model withdrawal form

Copy this text into an email to [email protected] and fill it in.

The full rules are in our Terms of Service, sections 8.3, 8.6 and 8.7 (in English).